Refund policy

Return & Refund Policy

Last Updated: September 18, 2026

At Lifelike Therapy Dolls, we want you to feel comfortable with your purchase. Please review this policy before placing an order, particularly the sections regarding order cancellations, return authorization, DIY products, sale items, and clearance merchandise.

30-Day Return Policy

Unless otherwise stated on the individual product listing, eligible merchandise may be returned within 30 days of the date it is delivered.

To qualify for a return, merchandise must:

Be in the same condition in which it was received;
Include all original parts, components, clothing, accessories, certificates, and other items included with the product;
Include the original packaging when reasonably possible; and
Not have been modified, altered, customized, or damaged after delivery.

Proof of purchase may be required.

You must contact Lifelike Therapy Dolls before returning merchandise and receive return instructions.

Return Authorization Is Required

Please do not send a return to the address shown on your shipping package unless Lifelike Therapy Dolls specifically instructs you to use that address.

Many products sold by Lifelike Therapy Dolls are shipped directly from the manufacturer. The shipping origin, manufacturer address, or return address printed on a package is therefore not necessarily the correct location for returns.

To begin a return, contact us at [EMAIL ADDRESS] with your name, order number, and the item you wish to return. We will provide the appropriate return instructions.

Merchandise sent without first receiving return instructions may be refused, experience significant processing delays, or be returned to the sender.

Lifelike Therapy Dolls is not responsible for merchandise that is lost, refused, misdirected, or sent to an incorrect address because the customer did not follow our return process. Additional shipping or handling costs resulting from an unauthorized or incorrectly addressed return may be the customer's responsibility.

Refunds

Once an eligible return has been received and inspected, we will notify you regarding the status of your refund.

Approved returns will be refunded to the original payment method for the eligible merchandise purchase price.

For ordinary returns, including returns due to a change of mind, original shipping and delivery charges are non-refundable.

Please allow additional time after a refund is issued for your bank, credit card company, or payment provider to process and post the refund.

This does not affect refunds of shipping or other charges when required by applicable law.

Return Shipping

For ordinary returns, including returns because the customer changed their mind, the customer is responsible for return shipping costs.

If you receive an incorrect product or an item that arrives damaged or defective, please contact us before returning it.

When a return is required because of a confirmed error, shipping damage, or defect for which Lifelike Therapy Dolls or the manufacturer is responsible, we will provide instructions and arrange or cover reasonable return shipping as appropriate.

Please do not independently purchase return postage for a damaged, defective, or incorrect product unless instructed to do so by Lifelike Therapy Dolls.

Damaged, Defective, Incorrect or Incomplete Orders

Please inspect your merchandise promptly after delivery.

Visible shipping damage, defects, missing components, or incorrect merchandise should be reported within 7 days of delivery so that we have the best opportunity to document the issue and obtain an appropriate resolution.

When contacting us, please provide your order number and a description of the problem. We may also request photographs of:

The merchandise;
The affected or damaged area;
Product packaging;
The shipping package and shipping label; and/or
Other information reasonably necessary to document the issue.

Please keep the merchandise and its packaging while the issue is being reviewed unless we instruct you otherwise.

Failure to promptly report shipping damage may affect our ability to obtain a remedy from the carrier or manufacturer.

Nothing in this section limits any rights or remedies that cannot legally be limited under applicable law.

Disclosed Manufacturing Characteristics & Imperfections

Some merchandise offered by Lifelike Therapy Dolls is manufactured rather than individually handmade by an artist. Manufacturing methods may result in characteristics or minor variations that are normal for a particular product.

When a manufacturing characteristic, cosmetic variation, imperfection, damage, or other condition is clearly disclosed in the product description or photographs before purchase, that disclosed condition is not considered an undisclosed defect or shipping damage.

For example, certain manufactured silicone dolls may have characteristics resulting from the molding and manufacturing process, including faint mold lines or indentations. When applicable, these characteristics will be disclosed in the product information.

If you simply decide you do not want an otherwise eligible item because of a disclosed characteristic, you may still use our standard 30-day return policy, subject to all other requirements of this policy.

DIY Products & Modified Merchandise

Please carefully inspect all DIY products before beginning any work, assembly, disassembly, or modification.

Once a product has been modified or altered by the customer, it is no longer eligible for return under our standard return policy.

Modification includes, but is not limited to:

Adding or removing weighting materials;
Painting or removing paint;
Rooting, adding, cutting, or altering hair;
Cutting, trimming, drilling, or otherwise altering components;
Applying glue, adhesive, sealant, or other permanent or semi-permanent materials;
Replacing or modifying original components;
Assembling an unassembled kit;
Disassembling a product for modification;
Reassembling a product after modification; or
Otherwise changing the merchandise from the condition in which it was received.

This applies to both DIY Kit – Unassembled & Unpainted products and DIY (Just Add Weight) – Assembled with Realistic Features products.

If you discover a possible defect, damage, or missing component, stop before modifying the product and contact us.

Sale Items

Items offered at a sale or promotional price generally remain eligible for our standard 30-day return policy.

However, an individual product may be designated Final Sale or Non-Refundable when there is a specific disclosed reason, such as known damage, a cosmetic defect, missing components, or another condition.

When this applies, the condition and return restriction will be disclosed on the individual product listing before purchase.

A condition that was clearly disclosed before purchase is not considered an undisclosed defect.

This does not limit any remedy required by applicable law.

Clearance Items

All merchandise designated as Clearance is final sale and is not eligible for return or refund, except where a return, refund, or other remedy is required by applicable law.

Please carefully review the product description and photographs before purchasing Clearance merchandise.

Order Cancellations

Orders cannot be voluntarily canceled after they are submitted, except where cancellation is required by applicable law.

Orders may enter processing or fulfillment immediately after checkout. Because of this, we do not accept voluntary cancellation requests after an order has been placed, even if the order has not yet shipped.

Please carefully review your merchandise, quantities, shipping address, and other order information before submitting payment.

If you change your mind after placing an order, you may request an eligible return after the merchandise has been delivered in accordance with this Return & Refund Policy.

Shipping Delay Exception

The no-cancellation policy does not limit cancellation or refund rights provided by applicable law.

If we are unable to ship merchandise within the applicable promised shipping timeframe, customers will be provided any notice, opportunity to consent to a delay, cancellation option, and refund required by applicable law.

If an order must be canceled because it cannot be fulfilled or shipped as required, the applicable refund will include amounts required to be refunded by law.

This exception is important because the FTC requires online sellers who cannot meet applicable shipping deadlines to offer customers the legally required delay/cancellation options rather than relying on a blanket no-cancellation policy.

Refused & Undeliverable Packages

Please make sure your shipping information is complete and accurate before submitting your order.

Packages that are refused by the recipient or returned because of an incorrect or incomplete address, inability to deliver, failure to retrieve a package, or another circumstance outside our control are not automatically considered approved returns.

If a package is returned to the manufacturer, fulfillment facility, or Lifelike Therapy Dolls, please contact us.

Any refund for otherwise eligible merchandise will be determined after the merchandise has been located and its condition verified.

Shipping charges and additional carrier, return, or reshipping fees resulting from a refused or undeliverable package may be deducted from an otherwise applicable refund or charged before reshipment, to the extent permitted by law.

Exchanges

Because merchandise may be fulfilled from different locations and availability can change, we do not guarantee direct exchanges.

If you would like a different product, please contact us. Depending on the circumstances, you may need to return the eligible original product for a refund and place a separate order for the desired product.

Manufacturer-Direct & Personal Collection Merchandise

Most merchandise offered by Lifelike Therapy Dolls is shipped directly from the manufacturer to the customer. This may include dolls, DIY products, accessories, and other merchandise offered through our website.

Products specifically identified as being from our Personal Collection are in our possession and are packaged and shipped directly by Lifelike Therapy Dolls.

These fulfillment differences do not change the requirement to contact us before making a return.

All return requests must be initiated through Lifelike Therapy Dolls, regardless of where the merchandise was originally shipped from.

Do not assume that the shipping origin or sender address displayed on your package is an authorized return address.