Shipping policy

Shipping Policy

Last Updated: September 18, 2026

Thank you for shopping with Lifelike Therapy Dolls. Because our merchandise may be fulfilled from different locations, shipping methods, costs, processing times, and delivery estimates may vary by product and destination.

Please review this Shipping Policy before placing your order.

Shipping Availability & Costs

Shipping availability, available delivery methods, estimated delivery times, and shipping costs are determined based on the merchandise ordered and the customer's shipping destination.

To view the shipping options available for your order, add the merchandise you are interested in to your cart and enter your shipping address during checkout.

Before submitting payment, you will be able to review the shipping options and charges available for your order.

If shipping is not currently available to your destination, checkout may not allow the order to be completed.

How Your Order Is Fulfilled

Most merchandise offered by Lifelike Therapy Dolls is shipped directly from the manufacturer to the customer. This may include dolls, DIY products, accessories, and other merchandise available through our website.

Products specifically identified as being from our Personal Collection are in our possession and are packaged and shipped directly by Lifelike Therapy Dolls.

Because manufacturer-direct merchandise may be fulfilled from different locations, the shipping origin shown on your package may vary.

The shipping origin or sender address shown on a package should not be considered an authorized return address. All returns must be initiated through Lifelike Therapy Dolls according to our Return & Refund Policy.

Processing & Fulfillment Times

Processing time refers to the time required to prepare an order for shipment. It is separate from the estimated time a package spends in transit after it has been shipped.

Processing and fulfillment times may vary depending on the product, manufacturer, destination, availability, order volume, holidays, and other circumstances.

When an estimated delivery timeframe is provided during checkout or on a product listing, please review it before placing your order.

Orders may enter processing or fulfillment shortly after they are submitted.

Estimated Delivery Times

Delivery dates and transit times displayed on our website, during checkout, or provided after an order is placed are estimates unless expressly identified as guaranteed.

Actual delivery times may be affected by circumstances outside the reasonable control of Lifelike Therapy Dolls, including carrier delays, weather, holidays, transportation disruptions, customs processing, and other unforeseen events.

We will comply with applicable laws concerning shipping timeframes, delays, customer consent to delays, cancellations, and refunds.

Multiple & Separate Shipments

Items purchased together may not necessarily arrive together.

Because merchandise may be shipped from different manufacturers or fulfillment locations, a single order may be divided into multiple shipments.

You may therefore:

Receive more than one package;
Receive packages on different days;
Receive separate tracking information for different items; and
See different shipping origins for products purchased in the same order.

Receiving only part of an order does not necessarily mean that merchandise is missing. Please review any available tracking information for the remaining items.

Tracking Information

When tracking information is available, it will generally be provided after the applicable item has shipped.

Tracking information may not become active immediately after it is issued. Carriers sometimes require additional time to scan a package into their system.

For orders shipped in multiple packages, separate tracking information may be provided for each shipment.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please carefully review your:

Recipient name;
Street address;
Apartment, unit, or suite number, if applicable;
City, state/province, and postal code; and
Other delivery information

before submitting your order.

Because orders may enter fulfillment immediately, we cannot guarantee that a shipping address can be changed after an order has been placed.

If you notice an error after placing your order, contact us as soon as possible at lifeliketherapydolls@gmail.com. We will attempt to determine whether the address can still be corrected, but we cannot guarantee that a change will be possible.

Lifelike Therapy Dolls is not responsible for delivery problems resulting from incorrect or incomplete information supplied by the customer, except as otherwise required by law.

Refused, Unclaimed & Undeliverable Packages

Packages that are refused, left unclaimed, or returned because of an incorrect or incomplete address, unsuccessful delivery attempts, failure to retrieve a package, or another circumstance outside our control are not automatically considered approved returns.

If a package is returned to the manufacturer, fulfillment facility, or Lifelike Therapy Dolls, please contact us.

We may need to locate and inspect the returned merchandise before determining whether it qualifies for a refund or can be reshipped.

Additional shipping, carrier, return, or reshipping charges resulting from a refused, unclaimed, or undeliverable package may be the customer's responsibility to the extent permitted by applicable law.

Please see our Return & Refund Policy for additional information.

Lost Packages

If tracking information indicates that your package has stopped moving for an unusual amount of time or you believe it may have been lost in transit, please contact us at lifeliketherapydolls@gmail.com.

We may ask you to confirm your shipping address or provide other information needed to investigate the shipment.

Depending on the circumstances, we may need to work with the manufacturer, fulfillment location, or shipping carrier to investigate the package before determining the appropriate resolution.

Packages Marked Delivered

If tracking shows a package as delivered but you cannot locate it, please:

Check around the delivery location, including porches, side doors, garages, mail areas, and other places where a carrier may have left the package;
Check with other members of your household or anyone else who may have accepted the delivery;
Check with neighbors when appropriate; and
Contact the shipping carrier if additional delivery information is available.

You may also contact us at lifeliketherapydolls@gmail.com so we can assist with the information available to us.

A carrier's "delivered" scan does not automatically determine responsibility for every missing-package situation. Claims will be evaluated based on the circumstances and applicable law.

Damaged Packages & Merchandise

Please inspect your merchandise promptly after delivery.

Visible shipping damage, defects, missing components, or incorrect merchandise should be reported within 7 days of delivery.

We may request photographs of the:

Merchandise;
Damaged area;
Product packaging;
Shipping box or mailer;
Shipping label; and
Other information reasonably necessary to document the issue.

Please keep the merchandise and all packaging while the issue is being reviewed unless we instruct you otherwise.

Prompt reporting gives us the best opportunity to document the problem and seek an appropriate resolution from the manufacturer or carrier.

Please see our Return & Refund Policy for complete information regarding damaged, defective, incorrect, or incomplete orders.

Order Cancellations

Orders cannot be voluntarily canceled after they have been submitted, except where cancellation is required by applicable law.

Orders may enter processing or fulfillment immediately after checkout. For this reason, we do not accept voluntary cancellation requests after an order has been placed, even if tracking information has not yet been issued.

Please carefully review your order and shipping information before submitting payment.

If you change your mind about an eligible product, you may request a return after delivery in accordance with our Return & Refund Policy.

Shipping Delays & Orders That Cannot Be Fulfilled

Occasionally, circumstances may prevent an order from shipping within the originally represented timeframe.

When applicable law requires us to notify you of a shipping delay, obtain your consent to a revised shipping date, allow cancellation, or provide a refund, Lifelike Therapy Dolls will honor those requirements.

Our general no-cancellation policy does not eliminate cancellation or refund rights that apply when an order cannot be shipped within legally applicable timeframes.

If merchandise becomes unavailable and we cannot fulfill your order, we may cancel the affected merchandise and issue the applicable refund.

International Shipping

Shipping availability varies by destination and product.

The checkout process will display the shipping options currently available for the shipping address entered.

For international shipments, customers may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by the destination country or local authorities, unless checkout specifically states that those charges are included.

These charges are not controlled by Lifelike Therapy Dolls and may vary by destination.

International shipments may also experience additional delays associated with customs processing.

Customers are responsible for ensuring that merchandise they order may legally be imported into their destination country.

Manufacturer-Direct Returns

The fact that merchandise was shipped directly from a manufacturer does not mean it should be returned directly to the address appearing on the package.

Return locations and procedures may differ from shipping origins.

Always contact Lifelike Therapy Dolls before returning merchandise.

Returns sent to an address that we did not provide may be refused, delayed, lost, or returned to the sender, and additional costs may be the customer's responsibility.

Please refer to our Return & Refund Policy before returning any merchandise.